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Terms and Conditions of your booking

Below are the terms and condition of your booking. It covers all aspects of your stay with us so please read them carefully prior to confirming your stay.
Pet owners - there are some specific clauses in our terms that relate to you and your pets. Please make sure your pet reads them...

As with everything on our site, if anything is unclear or you require further information, please click here to see our contact details

1. Holiday Tenancy
1.1 This agreement is made on the basis that the house will be occupied by the guest for a holiday for a specified period. It is a contract between Cragg Cottages and the guest/applicant (named on the booking application).
1.2 The guest must be over 21 years of age; will have responsibility for the property and must have the authority to ensure that all members of the party observe the booking conditions.
1.3 By paying your deposit you agree that you are over 21 years of age and that you accept full responsibility for all payments due and for any actions of all persons who will use the property and you will have deemed to have read all the terms and conditions and agree to be bound by them.
1.4 This agreement is for the purpose of a holiday rental only and does not create a relationship of landlord and tenant between you and Cragg Cottages. You will not be entitled to a tenancy or for any other form of statutory security of tenure as a result of this agreement.

2. Reservation
2.1 Please email or telephone our office on 01422 883611 to check availability for the dates you require.
2.2 Cragg Cottages will confirm the booking and accept a provisional booking and reserve the property for your holiday provided we receive a deposit of 30% of the holiday rental fee within 7 working days.
2.3 Once Cragg Cottages has confirmed the dates you require and has received a deposit then an agreement exists between us on these terms and conditions.
2.4 If the holiday is due to start within 8 weeks of the date of booking the total of the holiday rental fee is payable at the time of booking.
2.5 Note your holiday is not confirmed until you have received written or emailed confirmation from us and we reserve the right to refuse any booking before we have issued a written holiday confirmation form.
2.6 As soon as you receive the written or emailed confirmation form you must check it carefully and report any errors to us immediately.

3. Balance payment
3.1 The balance of the holiday rental fee less any deposit will become due 8 weeks before the start of the holiday.
3.2 Cragg Cottages will not send you a reminder but will email a receipt. If you do not have an email address but require a receipt then you need to send us a stamped addressed envelope at the time of booking.
3.3 Non payment of the final balance will constitute cancellation of the holiday and forfeiture of the deposit payment. As a rule reminder notices will not be issued.

4. Payment methods
4.1 Cheques should be made payable to Cragg Cottages and receipts for payment made will be issued once the payment has been processed, which usually takes 4 working days after the cheques have been banked.
4.2 Electronic bank transfer to our Yorkshire Bank account in the name of Cragg Cottages, Branch Sort Code: 05-09-59, Account number 39360340.
4.3 PayPal by asking us to issue a money request via paypal.
4.3 Credit card by telephoning us on 01422 883611

5. Lost property
5.1 Cragg Cottages will not be responsible for loss or damage to any of your belongings.

6. Cancellation
6.1 All cancellations must be made in writing. Please note that the following terms and charges will apply:
6.1.1 A full refund of monies paid less an administration fee of £50 if cancellation is made at least 6 months prior to arrival.
6.1.2 The applicant is liable for 30% of the cost of the holiday or £100, whichever is the minimum, if the holiday is cancelled between 60 days and 6 months prior to arrival.
6.1.3 The applicant is liable for the full cost of the holiday if cancellation is made 60 days or less prior to arrival.
6.2 If Cragg Cottages is successful in re-letting the property for some or all of the same period they shall return the rent paid for the period which has been re-let less any cost necessary incurred in re-letting the property, e.g. advertising and administration.
6.3 Cragg Cottages does not operate any scheme of cancellation or travel insurance and you should obtain you own insurance cover for the holiday.
6.4 Cragg Cottages reserves the right to cancel the booking at any time in the event of circumstances beyond our reasonable control or if, in our reasonable opinion, it is necessary to undertake essential works to the property. In these unlikely circumstances Cragg Cottages will refund in full all money received by us for the booking. Cragg Cottages will not otherwise be liable for any loss incurred by you as a result of the cancellation.

7. Changes to a booking
7.1 Cragg Cottages will endeavour to assist you in a transfer of a booking to an alternative date at your written request if the property is available. An administration fee of £30 will apply.
7.2 Changes cannot be accepted within 1 month of the start date of the holiday.
7.3 If the change results in the reduction in the length of the holiday it will be regarded as a cancellation.

8. No smoking policy
8.1 Cragg Cottages operate a strict no smoking policy within the cottages

9. Pets
9.1 A maximum of 2 medium sized dogs are welcome at all our our cottages. We do ask that guests keep dogs on leads when around the cottage, clean up after them and show respect for other visitors. Pets are not to be left unattended in the cottage or allowed in the bedrooms and owners are expected to provide protective throws for furniture. We pride ourselves on scrupulously clean quality furnishings therefore an additional charge of £20 will be charged to cover cleaning costs. Any damages/breakages or cleaning costs over and above the standard £20 will be charged for.

10. Occupancy of the property
10.1 You must not use the property for any purpose other than that of a holiday. Functions, celebrations, ceremonies and parties are not permitted without the written permission of Cragg Cottages.
10.2 The number of people staying at the property must not exceed the maximum number stated in the brochure/website and the use of tents or sleeping in motor vehicles adjacent to the property is not permitted.
10.3 You must not use the property for any activity or in such a way as to cause nuisance or annoyance to neighbours.
10.4 You and your guests must comply with any reasonable regulations relating to the property or the site around the property as listed in the information pack within the property.

11. Arrival and departure
11.1 The holiday rental period begins at 3.00pm on the first day of your booking period and ends at 10.00am on the day of departure. It is important that these times are adhered to so that the accommodation can be properly prepared for you and subsequent guests. Guests will be liable for any extra cost incurred for attempting to stay beyond the departure time.
11.2 Keys will be forwarded by Royal Mail, Recorded Delivery 7 days prior to booking period.
11.3 At the end of the booking period all keys to be left in the key safes located at the cottages.

12. Property information folder
12.1 An information folder is provided in the property containing important information about the property and local services. If missing, the guest must advise Cragg Cottages immediately.
12.2 The inventory included within the folder should be checked by guests on arrival and any discrepancies reported immediately to Cragg Cottages.

13. Cleaning and linen
13.1 A thorough clean and a change of linen is provided between stays and weekly during holidays.
13.2 If requested at the time of booking a further mid week clean and linen change is available at an extra cost of £60.

14. Your obligations
You agree to:-
14.1 Take good care of the property, maintaining all furniture, fixtures, fittings and effects in the same state of repair as at the commencement of the holiday.
14.2 Use the property and its contents in a safe and appropriate manner.
14.3 Read instruction booklets before use of appliances.
14.4 Keep the property secure and lock (where locks exist) all windows and doors and set the burglar alarm whenever the property is left unoccupied and comply with safety and security precautions.
14.5 Not to use the property or any part of it for any of the following nor allow anyone else to do so:-
14.5.1 Activities which are dangerous, offensive, obnoxious, noisesome, illegal or immoral which are, or may become, a nuisance or annoyance to Cragg Cottages or occupiers of any neighbouring property.
14.6 Not to act in any way which will or may result in the insurance of the property being void or voidable or in the premium for the insurance being increased nor to allow anyone else to do so.
14.7 Leave the property in the same state of cleanliness or general order in which it was found (an additional cost will otherwise be incurred to cover the extra cleaning).
14.8 Report any damage or breakage immediately to Cragg Cottages.
14.9 Pay the cost arising from any breakages or damage to any furniture of fittings, removal of any item from the property, damage to the exterior of the property including any damage to neighbours property.
14.10 Not to make any noise at the property which is audible from outside between 11.00pm and 7.00am.
14.11 Place refuse, surplace food and unwanted articles in the bin liners inserted in the waste bins provided and if full to dispose of the contents of the bin in the wheelie bin outside of the house and to replace disposed of bin liners with fresh empty ones. We are keen on re-cycling so would ask that suitable items be placed in the appropriate container located next to the wheelie bin. Information regarding re-cycling is contained in the visitor information file.
14.12 Not to drop any litter in the roadways, paths are parking area.
14.13 Not to block the waste pipes and drains.
14.14 Not to tamper with the electric, gas, water or sewerage services, pipes or equipment.
14.15 You must allow anyone authorised by Cragg Cottages to enter the property during the holiday. Cragg Cottages will endeavour to give you reasonable notice of such a visit except in an emergency where immediate access must be allowed.

15. Cragg Cottages right to refuse/terminate
15.1 Cragg Cottages reserves the right to refuse any booking.
15.2 Cragg Cottages reserves the right to terminate this agreement and ask you and your guests to leave immediately if this is deemed necessary by Cragg Cottages as a result of your behaviour or that of your guests or any other material breech by you of the terms of this agreement.

16. Problems or complaints
16.1 In the event of there being any problems or deficiencies with the accommodation or contents the matter should be reported to Cragg Cottages at once. Notification by the guest is required to enable remedial action to be taken.
16.2 No complaints will be accepted or correspondence entered into where complaints are made at the end of the tenancy.

17. Liability
17.1 Cragg Cottages cannot accept any liability for:
17.1.1 Any injuries sustained by any person
17.1.2 Cars which are parked at the owners risk
17.1.3 Noise, nuisance or disturbance resulting from building works, noisy neighbours or local events, etc.
17.1.4 Disruption of services from utility suppliers.
17.1.5 Closure of shops and amenities described in the property details.

18. Breaking the terms and conditions
18.1 Cragg Cottages reserves the right to terminate the tenancy without refund if there is a breech of any of these conditions. This is without prejudice to any of the other rights and remedies available to Cragg Cottages.

19. Non availability of the property
19.1 In the event of the property becoming unavailable (e.g. through fire or other natural disaster) the tenancy is automatically cancelled or ended and Cragg Cottages will refund all monies paid or if the letting has commenced proportionately any part of the rent for any period for which the property cannot be used. In no event shall the liability of Cragg Properties to the guest exceed the rental paid for the property.

20. Data protection
20.1 All personal data provided to Cragg Cottages will be held and processed in accordance with the requirements of the 1998 Data Protection Act. We will keep your personal data safe and secure.
20.2 We will not share it with any organisation without your knowledge and consent unless required by law to do so.

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